Overview
Zovia.AI is primarily a software-as-a-service (SaaS) platform delivered through cloud-based digital access. This Shipping & Delivery Policy outlines how we deliver our digital services, hardware components (where applicable), and any physical materials related to our platform. Our goal is to provide transparent information about how and when you can expect to receive access to our services and products.
Digital Service Activation
For our core SaaS platform:
- Account activation is typically completed within 24 hours of purchase
- Login credentials are delivered to your registered email address
- Immediate access is provided following successful payment processing
- Enterprise customers may require additional setup time (1-3 business days)
Hardware Components
For IoT devices, sensors, or other hardware components that integrate with our platform:
Processing Times
Orders for hardware components are processed within 1-2 business days from the date of purchase confirmation.
Shipping Methods and Carriers
We partner with the following carriers to ensure reliable delivery:
- DHL Express for international shipments
- FedEx for domestic deliveries
- UPS for specialty equipment
Delivery Timeframes
Estimated delivery times by region:
- India: 3-5 business days
- Asia-Pacific: 5-7 business days
- North America: 7-10 business days
- Europe: 7-10 business days
- Other Regions: 10-15 business days
Note: These timeframes are estimates and may vary based on customs clearance, local postal services, and other factors beyond our control.
International Shipping
For customers outside India:
- Import duties and taxes are not included in our prices
- Recipients are responsible for any customs fees or VAT applicable in their country
- We provide all necessary documentation to facilitate customs clearance
- Shipping to certain countries may be restricted due to export regulations
Tracking Orders
Track your hardware shipments:
- Tracking information is sent to your email once your order ships
- Access shipping status through your Zovia.AI account dashboard
- Contact customer service if you haven't received tracking information within 3 business days
Shipping Fees
Shipping costs are determined by:
- Destination country and region
- Weight and dimensions of the package
- Selected shipping method
Exact shipping costs are calculated during checkout. Free shipping is available for premium hardware packages and enterprise clients.
Delivery Issues
If you experience any issues with delivery:
- Contact us within 7 days of the estimated delivery date
- Provide your order number and tracking information
- We'll work with the shipping carrier to locate your package
- Replacement shipments will be arranged if necessary
Contact Us
For questions about your order or delivery:
Email: preeti@zovia.ai
Phone: +91-9974087407
Hours: Monday to Friday, 9:00 AM - 6:00 PM IST